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AeroGarden: Products & Services

The AeroGarden is a unique device that has revolutionized gardening. It was designed to allow gardeners to harvest their produce all year long instead of losing their crops in the winter. The AeroGarden is an indoor garden that uses no dirt and has a built in growing lamp. The system is completely automated and even lets you know when it's time to change the bulb for the grow light. There are several different models of the AeroGarden including:

The AeroGarden 3 comes in several different colors including: yellow, pink, lime, blue, and red. There are also AeroGarden 3 Expressions - Antics. There are two options for these: bumble bee and ladybug.

AeroGarden: Company Background

AeroGarden is manufactured by AeroGrow International, Inc. The company was founded by Michael Bissonnette in 2002. The idea behind the company was to create a way for people to have fresh herbs and veggies all year long instead of losing the plants due to cold winters. It took four years to develop the AeroGarden. The company now has over 500,000 customers. Michael Bissonnette has this to say about his the company's success:

"It's amazing. We grew some basil, and started a revolution."

AeroGarden: Customer Feedback & Reviews

AeroGarden has excellent customer feedback. Customers absolutely love their products. Here is a sampling of some of the comments customers have made.

Reviews on the AeroGarden Extra Elite:

"Who doesn't like to watch seeds sprout, right? These are great because they're IN YOUR HOUSE, so you can peek at them all the time, and watch their progress. Once they get going, the 3 kits I've had so far bloom for a very long time. An added benefit (one the manufacturers probably didn't intend) is that they work great as a light on a timer. Mine goes off at 1:30am, adding a level of security to the house when I've gone to sleep. Love that!" - Lala

"I got my Aerogarden 7 on a whim and was just amazed at how fast the tomatoes grew. I love the feature of the grow lamp as I use it as a night light down the hall and its just perfect. My cleaning lady saw it just within the first few days of it being setup and then when she returned 2 weeks later, she was amazed and ordered one when she got home that night. I have since bought one for my mother-in-law as she will love this. Ordered it today so I can give it to her when we go there for the Holidays." - Arilya, love to cook

"I purchased two of these gardens, one for tomatoes, and one for lettuce. I started them last december, and had lettuce about a month later that lasted for months all through the winter! The tomatoes took longer of course, but when they finally started producing I had fresh tomatoes twice a week for several months. The only note I have on growing tomatoes is that you really do need to prune the plant like they say to or it becomes a giant leggy mess...still produces alot, just looks strange...which was my fault since I could't bring myself to cut the plant back like they said time I will! I am starting another batch this fall so I have fresh veggies again this winter! Great product!" - Anne

Reviews on the AeroGarden Classic 7:

"If you are thinking of making a purchase of an AeroGarden and have not done so , yet ... JUST DO IT! I was given mine as a gift and will now buy myself 3 more and a shelf unit for them ! The ease of set - up and all of the happiness that it provides make it a wonderful thing to have , and shut - ins and kids LOVE them. I know my Mom wanted me to LOVE it and OH MY do I EVER. Get one and you will see that you are enjoying it's uses in no time!" - Kim is a Cook

"I have a science driven 7yr old daughter who loves to grow and test the aerogardens limits. My teen daughter had a year of chemo and its important to cook healthy so this helps cut costs and puts items readily at hand when I cook daily. Healthy greens and fresh herbs and my girls are eating them right off the plant. I live in 120 degree weather so I cant plant outside yearlong!" - Mary the Desert mom

"I bought this product in hopes of growing fresh romaine and other types of vegatables quickly and neatly indoors. I also have done several studies on hydroponics and thought that it would be somthing neat to try. After a quick setup my romaine sprouted in less than 24 hours and came up out of the pod within 48 hours. I was amazed at how fast they grew! Its amazing and fun to watch along with it being a learning experience. I am so glad I bought my aerogarden and I cant wait to try my romaine once it has matured! I like my areogarden so much Im actually going to buy a second to grow my salsa garden so I can grow more than one thing at a time. The only thing I would reccomend is to buy an extra pump and set of bulbs just incase you need them!" - Hockyman

Reviews on the AeroGarden 3

"I love to garden, and indeed have moved most of my plants inside these past few years (living room is full, lol).I got this with the English Cottage set, and have had not so good luck with it. The first set, that came with, there was a brown mold/algea/whatever growing, and significant root rot. The tablets were also wet. Only the petunias were hanging on a month or so later. Customer service were very quick to send me new seeds. Thumbs up, guys!But again, stuff went wrong. Stock is stunted and dying (a month in now), the Phlox never sprouted (2 flowers last time, then dead overnight...hmmm...).Petunia does show some signs of root/stem rot, but i fan it lightly every day, like one person said to online, to move moisture out, and it seems to be fine. So I turned it (funny thing, it grew away from the center, even though the light is in the middle), and I hope it fills the entire thing.But yeah, great CS. I'm gonna try herbs or salad greens next time. Wish they have the seed starter for 3-pod." - Amy new and luckless user

"If you are an RVing Snowbird or have friends or family who are, you know how limited space is in the RV and also how hard it is to grow plants outside during the few months you are away from the cold winter months of home. Well, the AreoGardewns is the perfect solution for those who would like Fresh grown Tomatoes, Peppers or Salad Greens. Once you arrive at your destination, just set the AeroGarden up on the kitchen counter or an end table, fill with water then insert the pods and within a few weeks you will not have to worry about driving to the local(?) store for tomatoes which most likely will be White and hard inside from being picked for shipment from who knows where, too early before they have a chance to fully rippen on the vine attached to the whole plant. Even though I just set my AeroGarden 3 up yesterday, I've noticed the Salad Greens starting to sprout this afternoon and am looking forward to harvesting my first SaladGreens in a few weeks. By then, I will be ordering the AeroGarden Extra for Tomatoes." - 69daytona

AeroGarden: Business Credibility & Trustworthiness

AeroGarden is not currently accredited with the Better Business Bureau. They are, however, rated by the BBB with a A+ (on a scale from A+ to F). Their file was opened on August 29, 2004 The company has had five complaints filed by customers with the BBB in the past 3 years, none of which were closed in the past year. AeroGarden failed to resolve only one of the five complaints to the customer's satisfaction. The complaints were regarding problems with products/services and advertising/sales issues.

AeroGarden: Website Popularity & Google Ranking

AeroGarden is a fairly popular website. According to Alexa, AeroGarden has a global ranking of 236,656 and a US ranking of 45,761 (the Alexa website states a website that has a ranking better than 100,000 is popular site). The site has 163 sites that backlink to theirs and a bounce rate of 31.5 percent. Women over the age of 65 who are browsing from home with a college education and no children are the predominant audience for the website. On Compete, AeroGarden is ranked 57,931 and has 30,436 unique visitors to their site monthly. AeroGarden has a Google PageRank of three out of ten.

AeroGarden: Social Media Presence

AeroGarden is new to social media but has a growing social media presence. They currently have 6,957 "likes" on their Facebook page. On Twitter, they have 1,702 followers and have composed 1,208 tweets.

AeroGarden also has a YouTube Channel that currently has 494 subscribers, and their videos have had 1,447,156 views. They have uploaded 98 videos, which describe many of their products. Many of the videos offer tips and advice on how to use their products effectively.

The company also has a blog full of recipes, growing tips and other information on gardening. Their blog is quite useful for both the beginning and seasoned gardener.

AeroGarden does not currently have a Google+ page or Pinterest Profile.

AeroGarden: Website Security & Safety

AeroGarden highly values their customers’ privacy and is diligent in providing a safe and secure browsing and ordering experience. The company does store customer information when an account is created. However, if you prefer you may checkout as a guest, and only the information required to process the order is stored.

AeroGarden also uses Secure Socket Layer (SSL) encryption to protect sensitive credit card information during the checkout process. This can be verified by the https:// in the upper left corner of the browser in the address window.

The Google Safe Browsing Tool verifies the safety of this website. None of the two pages Google visited in the past 90 days on the AeroGarden website were found to be suspicious, and they did not contain any malware that was unknowingly downloaded when they were viewed. The site is hosted on one network.

AeroGarden: Pricing & Packages

Because the AeroGarden is such a unique product and in a niche truly its own, comparing prices is impossible. However, considering the quality and function of the AeroGarden, their prices are reasonable. Here is the pricing for the different types of AeroGarden:

AeroGarden: Shipping Rates & Policies

AeroGrow offers four different shipping options for all of its AeroGardens and accessories:

  • Economy Shipping (takes up to 10 business days)
  • Standard Shipping (takes 3 to 5 business days)
  • Priority Express Shipping (takes 2 to 5 business days)
  • 2 - Day Express Shipping (takes about 2 business days)

Shipping to PO Boxes is only available via Economy shipping. AeroGrow will ship orders to APO/FPO/AE addresses; however, they do not guarantee arrival after the package reaches the military mail processing facility. International shipping is not currently available (except to Canada). Shipping prices are calculated by total price of the order and are as follows:

Economy Shipping Rates

  • Orders up to $29.99 - $5.95
  • Orders $30.00 - $49.99 - $7.95
  • Orders over $50.00 - Free

Standard Shipping Rates

  • Orders up to $29.99 - $10.95
  • Orders $30.00 to $49.99 - $12.95
  • Orders over $50.00 - $4.95

Priority Express Shipping Rates

  • Orders up to $29.99 - $12.95
  • Orders $30.00 to $49.99 - $14.95
  • Orders over $50.00 - $6.95

2 Day Express

  • Orders up to $29.99 - $14.95
  • Orders $30.00 to $49.99 - $19.95
  • Orders $50.00 to $99.99 - $29.95
  • Orders $100.00 to $199.99 - $39.95
  • Orders $200.00 to $299.99 - $69.95
  • Orders $300.00 to $499.99 - $89.95
  • Orders $500.00 to $999.95 - $99.95
  • Orders over $1,000.00 - $149.95

Orders shipped to Alaska, Hawaii and US Territories

  • Orders up to $29.99 - $19.95
  • Orders $30.00 to $49.99 - $29.95
  • Orders $50.00 to $99.99 - $39.95
  • Orders $100.00 to $199.99 - $49.95
  • Orders $200.00 to $299.99 - $99.95
  • Orders $300.00 to $499.99 - $109.95
  • Orders $500.00 to $999.95 - $149.95
  • Orders over $1,000.00 - $199.95
AeroGarden: Payment Methods Accepted

AeroGarden accepts all major credit cards (Visa, MasterCard, Discover and American Express). Debit cards are accepted as long as they have the Visa or MasterCard logo on them, but it must be used as a credit card. PIN numbers can't be used. They do not accept Paypal, personal checks or money orders at this time.

AeroGarden: Returns, Refunds & Exchange Policy

Customer satisfaction is very important to AeroGarden. If for any reason you are not completely satisfied with your purchase, you may return the order for a refund of the purchase price within 30 days. Shipping fees are nonrefundable. Return shipping costs are the responsibility of the customer. To return your purchase, call customer service (800.476.9669) to get a return authorization number and ship your return to the following address:

AeroGrow Returns
2201 Lakeview Road
Mexico, MO 65265-1360

It is recommended that you use a shipping method that allows your package to be tracked. Allow 14 days for your return to be processed.

AeroGarden: Product images & screenshots
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